If you are not totally satisfied with any products that have not been engraved or customised, you can return them within 14 working days, starting from the date after the day of delivery, for a refund or credit. It is your responsibility to return purchases in pristine condition in original boxes and packaging.
The cost of returning goods to us shall be borne by you. We recommend that you obtain proof of postage and return via a reputable courier or Australia Post.
Please ensure that the goods are suitably packaged to prevent damage in transit. We reserve the right to deduct the cost of replacing these items from any refund when goods are returned to us damaged (if we are not notified beforehand).
Your right to return or cancel goods to us does not apply to any items that have been engraved or customised specifically for you.
If the goods are faulty, incorrect or damaged on delivery, we will meet the cost of return.
We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.
You should email us at firstname.lastname@example.org to notify us of your return and explain the reason why so we can record the delivery. Alternatively, please contact a member of the customer support team on 03 9762 4844 during office hours (8am to 6pm Mon - Fri).
When sending returns please address the package to:
399 Dorset Rd
Please ensure your package is returned within the 14 day limit.
Thank you to the lovely staff. Very helpful, even with the small things.
Hi Lesley and team I have received my brass plate and l am absolutely delighted with the outcome. Thanks so much for your fantastic service!
I wanted to let you know that I am very happy with my order and really appreciate you making them for me. The medals look amazing and were sent out promptly. I am very satisfied with your service...
A big thank you to Lesley and the team at All Trophies. They created a special trophy which was so well received. The artwork was great and so much better than expected in a short time frame....
The staff at All Trophies are fantastic to work with and provide excellent advice. Plaques and medals always ready on time.
A big thanks to AllTrophies team, great job
Great service and fast delivery. Easy to use online ordering system that allows you to design your awards, add logos, text.
Lesley (and all at All Trophies) A big thank you from Balwyn FC once again for looking after all our trophies for 2017. Whilst we always try to get prepared in advance, invariably there is...
I just wanted to let you know that I received my plaques yesterday and they look amazing! Thank you for your help with processing them, it is greatly appreciated.
The service provided by All Trophies to the Eastern Football League has been excellent for a number of years now. All orders are ready in plenty of time before their due date and Phonse, Lesley and...