Store Policies

Return/Refund

All Orders are provided on a Custom Basis. Each award is designed, assembled and personalized with engraving and/or silk screening, and once built it is non-returnable as it cannot be sold to other customers due to the custom nature of the item in question.

If there is an error on engraving, silk screening or other personalization method utilized, that is due to an error on our part, you may request a return merchandise authorization to return the item within 14 days after the date your order was shipped or delivered and we will make any corrections at our expense with like or similar item as may be available.

There is No Refund even if the engraving is due to an error on our part. We will correct any errors, or re-engrave with the correction on a new item of similarity. Any spelling errors on the customers part are the responsibility of the customer. - We can only engrave what we are asked to engrave and as a general policy we do no proof, or spell check text submitted by a customer as there are valid reasons to mis-spell certain words.

All orders will be submitted to the customer as a proof via a PDF or other image format through e-mail. Customer must sign off on the proof before any engraving or personalization will be performed. Please ensure you return the proofs to our company as quickly as possible as to not delay the shipping of your awards.

If a return is authorised you will be issued a return merchandise authorization (RMA) The RMA number must appear on the outside of the package being shipped back. Shipments received without an RMA will not be accepted by our shipping department and will be returned unopened to the sender.

Any returns accepted by our company that do not follow the above procedure are subject to a 25% restocking fee. Shipping charges are non-refundable. The restocking fee and shipping charges will be deducted from the credit issued back to credit cards and/or any checks that are cut as a result of the return, before the credit is issued. The amount of the credit will be less the restocking fee and applicable shipping charges.

Deposits and Payment on Orders

All orders must be paid in full prior to us filling the order. If you have elected check payment option on your order, we will begin processing your order after we receive the full payment for the order. Alternative payment methods available for immediate processing of your order include Visa, Mastercard. An order is not an accepted unless you receive an order acknowledgement from us through e-mail or fax.

Returned Checks/Disputed Credit Card Transactions

There is a $35.00 returned check service charge, and/or allowable collection and payment fee. We do not accept a personal cheque or credit card payments to replace a chequek that has been returned. If a cheque is returned, the face value of the check, plus the 35.00 returned check fee may be paid by bank cheque.

There is a $35.00 late payment fee for disputed credit card transactions that will be assessed for all disputed card transactions wherby a customer has not contacted us prior to contacting your bank. If there is an error on a transactions, you should always contact the merchant first as we can resolve the issue quickly, and without the hassle of a dispute. In addition, finance charges at the rate of 1.5% per month will be assessed on all disputed credit card transaction until payment is received in full.

Pricing Changes

We reserve the right to modify the pricing provided with or without notice. We make every effort to ensure our pricing listed in our online catalog is accurate and a pricing change would only occur in the case where an error is discovered on a product. You will be notified of the pricing change and have the opportunity to cancel your order should this occur.

By ordering your awards from All trophies, you agree to these terms and conditions. If you have any questions concernings these policies, please feel free to contact us

Delivery

Delivery times vary depending upon the carrier we utilise. Most of our deliveries go out using Australia Post or Couriers Please. The following shipping map is an estimation based upon Australia Post Rates. In some cases, we may utilise other carriers such as TNT Road Express, depending upon the least expensive method of shipping.

Australia Post Shipping Within same state Posted for Delivery Delivery by (Business Day after Posting) Within metropolitan areas of Melbourne, or within the Melbourne environs Next day Between Melbourne and country locations 1 - 3 days Between country locations * 1 - 4 days To other states outside Victoria Posted for Delivery Delivery by(Business Day after Posting) Between Sydney / Brisbane; Sydney / Melbourne; Melbourne / Canberra; Melbourne / Adelaide Second day (between metropolitan areas) Between Sydney / Adelaide; Melbourne / Brisbane; Melbourne / Tasmania; Adelaide / Brisbane; Adelaide / Canberra 3 days (between metropolitan areas) Between other capital cities * 4 - 5 days (between metropolitan areas) To other interstate locations Please ask at your local post office

Delivery cost: Delivery on most items delivery within capital cities will be a flat fee of $16.50. Delivery on bulky items such as Honour Boards and Trophy Cabinets will be priced individually.

Servicing Australia and markets including Melbourne, Sydney, Brisbane, Perth, Adelaide, Hobart, Tasmania, NSW, VIC, Victoria, SA.

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